About Us
Our vast experience in administrative field and our passion to thrive enable us to guide and advise our customers on enhancing their administrative processes.
Our ability to listen our customers’ concerns and needs distinguish us from other administrative consultants. We work with you on a person to person basis to discuss your needs, improve the way you organize your business and keep your business moving forward by administering minor or major projects.
The ultimate target is to assist businesses to grow by optimizing their administrative system through training and tools provided during the administrative management on our part and not just execute an administrative task. Our commitment and discretion qualify us to be the right partner for you.
10
YEARS OF EXPERIENCE
45
EMPLOYEES
and growing
Our Services.
Administrative
Consulting Services
Services List
- Customer identification, verification and due diligence / KYC requirements and screening
- Registration and maintenance of identification / KYC and due diligence documents
- Periodical re-assessment and updates
- Overall project coordination
- Search for the best service provider for each project – Partnership with qualified translators, marketing experts, content producers, lawyers, accountants, designers, web developers etc.
- Customer Service
- Content Management
- Social Media Management
- 24/5 customer support
Why Outsource
Outsourcing a procedure or a project is more resource-effective and cost-efficient for your business from what you may think.
Whatever isn’t your core business incur extra costs, time, effort and attention on your part.
All you need is Crofton, a trusted partner, to guide and advise you on enhancing your administrative processes.
Whatever isn’t your core business incur extra costs, time, effort and attention on your part.
All you need is Crofton, a trusted partner, to guide and advise you on enhancing your administrative processes.
Enhanced Effectiveness
How it works
1
You choose a trustworthy partner -> You outsource the project -> You benefit from your partner’s expertise and at the same time you gain time, money and quality.
2
As a professional you know how important is to get the best possible result. This can be achieved only by other, qualified, professionals.
3
When you outsource administrative services, you don’t have to do all the jobs by yourself anymore. You may focus on what you know best and invest money and effort on your core business to keep your business moving forward.
4
Outsource administrative services to Crofton and you will never have to worry about hiring full-time administrative staff again.
Join the team
Location:
New Industrial Area, Nicosia, North Cyprus We welcome you to make a general application so that we have your details to file for when we are next hiring.
Each role does have specific skills and requirements, but below are the general qualities we look for:
● Friendly and attentive
● Team player
● Have a positive attitude
● Ability to work independently
● Interpersonal skills
● Strong verbal communicator
● Ability to multi-task and work in a fast-paced, call center environment
● Great problem-solving attitude
● A responsible and conscientious nature
● Attention to detail
● Willingness to achieve team and individual goals
● Collaborate with your Team Leader to solve any issues that may arise
● Maintain a high level of professionalism
● Attend and take part in team meetings
● Knowledgeable and confident with Microsoft Office
Additional Factors:
● Turkish Cypriot nationals must have fulfilled their military service
● Transportation will not be provided
New Industrial Area, Nicosia, North Cyprus We welcome you to make a general application so that we have your details to file for when we are next hiring.
Each role does have specific skills and requirements, but below are the general qualities we look for:
● Friendly and attentive
● Team player
● Have a positive attitude
● Ability to work independently
● Interpersonal skills
● Strong verbal communicator
● Ability to multi-task and work in a fast-paced, call center environment
● Great problem-solving attitude
● A responsible and conscientious nature
● Attention to detail
● Willingness to achieve team and individual goals
● Collaborate with your Team Leader to solve any issues that may arise
● Maintain a high level of professionalism
● Attend and take part in team meetings
● Knowledgeable and confident with Microsoft Office
Additional Factors:
● Turkish Cypriot nationals must have fulfilled their military service
● Transportation will not be provided
Location:
Nicosia, North Cyprus
Working Hours:
• Monday: 11:00 – 19:00
• Tuesday: 10:00 – 18:00
• Wednesday: 14:00 – 22:00
• Thursday - Friday: 16:00 – 00:00
About the Role
We are looking for a motivated and customer-focused Account Manager to join our growing team. This role involves supporting clients via telephone, email, and other communication channels while delivering an exceptional customer experience.
The successful candidate will be responsible for building strong client relationships, understanding client needs, and providing professional, timely support.
Key Responsibilities
• Respond to client enquiries in a professional, friendly, and timely manner.
• Build and maintain positive relationships with clients.
• Understand clients' needs and recommend suitable products and services.
• Resolve client queries efficiently, escalating issues to your Line Manager where necessary.
• Record and communicate client feedback, concerns, and complaints accurately.
• Complete detailed handover reports to ensure smooth communication between shifts.
• Maintain accurate client records using the Company's internal systems.
• Provide a consistently high standard of customer service.
• Participate actively in team meetings, training sessions, and coaching sessions.
• Work towards achieving individual and team performance targets.
• Maintain professionalism and confidentiality at all times.
Requirements
• Excellent spoken and written English is essential.
• An additional language would be considered an advantage.
• Previous experience in customer service, account management, sales, or a call centre environment is preferred but not essential, as full training will be provided.
• Ability to quickly learn and confidently communicate knowledge of the Company's products and services.
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building skills.
• Friendly, approachable, and customer-focused attitude.
• Strong problem-solving and decision-making skills.
• Excellent attention to detail.
• Strong organisational and time management skills.
• Ability to multitask and perform well in a fast-paced environment.
• Ability to work independently and collaboratively within a team.
• Confident using Microsoft Office applications and computer-based systems.
Personal Attributes
We're looking for someone who is:
• Positive, enthusiastic, and eager to learn.
• Reliable, punctual, and professional.
• Adaptable and able to remain calm under pressure.
• Self-motivated with a strong work ethic.
• Confident communicating with clients from a variety of backgrounds.
• Committed to providing outstanding customer service.
What We Offer
• Competitive salary.
• Performance-related bonus scheme.
• Full training and ongoing professional development.
• Career progression opportunities.
• Private healthcare.
• Social Insurance contributions.
• Provident Fund.
• Friendly and supportive working environment.
• Modern office facilities.
• Company social events.
• Birthday leave.
Additional Requirements
• Applicants must have the legal right to work in North Cyprus.
• Student applications will not be considered.
• Turkish Cypriot nationals must have completed their compulsory military service.
• Applicants must be able to arrange their own transportation, as transport is not provided.
Nicosia, North Cyprus
Working Hours:
• Monday: 11:00 – 19:00
• Tuesday: 10:00 – 18:00
• Wednesday: 14:00 – 22:00
• Thursday - Friday: 16:00 – 00:00
About the Role
We are looking for a motivated and customer-focused Account Manager to join our growing team. This role involves supporting clients via telephone, email, and other communication channels while delivering an exceptional customer experience.
The successful candidate will be responsible for building strong client relationships, understanding client needs, and providing professional, timely support.
Key Responsibilities
• Respond to client enquiries in a professional, friendly, and timely manner.
• Build and maintain positive relationships with clients.
• Understand clients' needs and recommend suitable products and services.
• Resolve client queries efficiently, escalating issues to your Line Manager where necessary.
• Record and communicate client feedback, concerns, and complaints accurately.
• Complete detailed handover reports to ensure smooth communication between shifts.
• Maintain accurate client records using the Company's internal systems.
• Provide a consistently high standard of customer service.
• Participate actively in team meetings, training sessions, and coaching sessions.
• Work towards achieving individual and team performance targets.
• Maintain professionalism and confidentiality at all times.
Requirements
• Excellent spoken and written English is essential.
• An additional language would be considered an advantage.
• Previous experience in customer service, account management, sales, or a call centre environment is preferred but not essential, as full training will be provided.
• Ability to quickly learn and confidently communicate knowledge of the Company's products and services.
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building skills.
• Friendly, approachable, and customer-focused attitude.
• Strong problem-solving and decision-making skills.
• Excellent attention to detail.
• Strong organisational and time management skills.
• Ability to multitask and perform well in a fast-paced environment.
• Ability to work independently and collaboratively within a team.
• Confident using Microsoft Office applications and computer-based systems.
Personal Attributes
We're looking for someone who is:
• Positive, enthusiastic, and eager to learn.
• Reliable, punctual, and professional.
• Adaptable and able to remain calm under pressure.
• Self-motivated with a strong work ethic.
• Confident communicating with clients from a variety of backgrounds.
• Committed to providing outstanding customer service.
What We Offer
• Competitive salary.
• Performance-related bonus scheme.
• Full training and ongoing professional development.
• Career progression opportunities.
• Private healthcare.
• Social Insurance contributions.
• Provident Fund.
• Friendly and supportive working environment.
• Modern office facilities.
• Company social events.
• Birthday leave.
Additional Requirements
• Applicants must have the legal right to work in North Cyprus.
• Student applications will not be considered.
• Turkish Cypriot nationals must have completed their compulsory military service.
• Applicants must be able to arrange their own transportation, as transport is not provided.
